Senior Transportation
Overview
The Town of Roxbury is dedicated to supporting our seniors and disabled residents by offering accessible transportation options that ensure everyone can maintain their independence and stay connected to the community. Whether you need a ride to a medical appointment or a local shopping trip, our transportation service is here to help you navigate your daily needs with ease. Simply schedule by calling us at (860) 354-0254, and our staff will assist you in arranging your transportation. If you have any questions or need further information regarding our transportation options, please don’t hesitate to reach out. We are here to support you!
RESERVATIONS
- Reservations must be made 48 hours in advance of the desired ride date, by 4:00 p.m.
- Reservations for rides may not be made more than two months in advance.
- Business hours are Tuesday through Friday, 10:00 a.m. and 4:00 p.m.
- Voicemails made outside of this time frame will be addressed the next scheduled business day.
- Drivers will make every effort to pick up and drop off in a timely fashion.
APPOINTMENTS
- Rides scheduled will be confirmed by the driver with the rider the morning of the appointment.
- Rides in and out of Town must conclude by 5:00 p.m.
CANCELLATIONS
- Riders must contact (860) 354-0254 as soon as they become aware of a cancellation.
- Changes to a ride in progress may be made within reason but MUST be approved by the Muni Agent/Social Services, or the Office of the First Selectman, with communication from the bus drivers directly.
BASIC TRANSPORTATION POLICIES AND PROCEDURES
For the well-being of all passengers and drivers, we ask for courteous behavior and compliance with all guidelines for Dial-A-Ride, Fixed Route and Recreational Trips.
- Riders must be 60 years of age or a disabled resident of Roxbury
- Passengers must complete a Transportation Application form before services are provided.
- Passengers may enter the bus via stairs or the wheelchair lift. Passengers who cannot navigate the stairs but are not wheel chair bound may enter the bus standing via the lift
- All passengers are required to be seated and have seat belts fastened at all times. A passenger may have an aide accompany them. A passenger with a disability or compromised condition Must have an aide accompanying.
- No food or drink is permitted on the bus other than water.
- Drivers are not allowed to assist passengers with their groceries/packages nor accompany riders into their residence. Curb to Curb service or very limited door to door (driving up a difficult driveway) will only be provided. The driver always stays with the vehicle unless the vehicle is parked, empty and turned off (This is a liability issue). Drivers cannot accept tips!
- Transportation from a skilled nursing facility is prohibited. (I.e. the vehicle cannot take the place of an ambulance.)
- A ride can be provided to a surgical procedure; however, a ride cannot be provided from a surgical procedure in which any sedation is administered.
- Only certified service animals are allowed in the vehicle.
- A senior or an individual with a disability may travel in the vehicle with a portable oxygen supply, consistent with applicable DOT rules on the transportation of hazardous material. The unit or canister must be secured firmly to the wheel chair, or strapped/tied down where it will not to be a projectile in case of sudden stop or accident.
- A senior or an individual with a disability may travel in the vehicle with a respirator.
- In case of Medical Emergency, the driver will pull over and call 9-1-1! The driver will stay with other passengers/the vehicle should a passenger require ambulatory services.
- Rides provided are not for Medical Emergencies, resident must use 9-1-1 services for medical emergencies!
GENERAL COMPLAINT POLICY
All general complaints regarding Senior Transportation not involving Title VI must be directed to the Municipal Agent and/or Office of the First Selectman. Discussion and resolution of any general complaint must be coordinated through both offices.
TOWN OF ROXBURY – LANGUAGE ASSISTANCE PLAN
The Town of Roxbury has a Language Assistance Plan (LAP) to ensure that the Town can communicate effectively with those individuals who seek assistance from the Town who are Limited English Proficient. An LEP individual who does not speak English as his or her primary language and who has a limited ability to speak, read, write, or understand English. This plan is handled on a case by case basis with family members or friends who interpret for the individual or if needed, via Language Line Solution Services (800)752-6096.
Please contact Jerrilynn Tiso, Director of Social Services and the Municipal Agent for the Elderly for more information at 860-354-0254.